Reviews (1)

I ordered almost $150 worth of pots and pans. They indicated that the order qualified for "free shipping" through FreeShipping.com, and my order should be received in 2-3 weeks. It's been almost a month (2/27/17), and no such delivery has been received. I called FreeShipping.com after a difficult time finding their number (Customer Service 1-800-869-5597), but they said it was up to Gotham Steel to ship them the order so they could then ship it to me.

Gotham Steel's number was similarly hard to find (Customer Service 888-326-0978). I called them, and they found my order in a computer, but that's all the help they could offer. Apparently, the manufacturer completes the order, then ships it to GothamSteel.com, who then ships to FreeShipping.com, who passes it through to the customer. I asked for a tracking number, but "They don't have that information."

I asked for the name of the manufacturer, and again, they had little information. A Google search shows limited manufacturer information, except through this site (highya.com). I have no pots or pans, and no information about who to go to about that, either.