I have ordered the products, and now I'm expected to pay over £30 ($36.60) more for Customs charges before I can receive my shipment. When I emailed, I was told
"The customs fee is one that you will need to pay, and unfortunately, we are unable to refund you for it, as is charged by your country’s customs system. Sometimes at customs, non-domestic packages incur a fee which must be paid before delivery' by Johnathan who ended the email by saying 'have a great day."
So they are taking no responsibility at all. We use the term "pass the buck" in the UK!
I also had trouble placing the order and imagine I will have twice as much as I planned, as it seemed like my order didn't go through so I repeated pressing "place order."
I definitely will not use anything named Nucific Health in the future. They are misleading in all sorts of ways.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Nucific, LLC
Hello Rita, Naomi here with Nucific. I am sorry to hear that you did not have a good experience receiving your international order. Unfortunately, Nucific has absolutely no control over another country's customs fees. This is outlined on our website. Customs fees are standard, with any company, for international orders. This is just something we have no way of controlling, as the fees fluctuate depending on each specific order amount. While we realize this may be inconvenient, we are not able to prevent your country from charging customs fees. I am sorry you had trouble placing the order, you should not be charged double for the same order, even if you did press the button twice. That being said, I would be more than happy to issue you a full refund for the inconvenience we have caused you. Please email me directly naomi.benson@nucific.com so that I can personally assist you. Thank you Rita.