On 02.27.17, while cruising on the Carnival Vista, I purchased an Effy white gold blue sapphire bracelet. The paperwork (a receipt and certificate of appraisal), provided on the night before debarking, turned out to be for another item purchased by another customer.
Upon returning home, I immediately called the Effy's customer service number and ended up speaking to a man who identified himself as "Rafi" and as a manager. When I explained the situation, he seemed not the least concerned about my situation and was more worried that I had another customer's information. In any event, he indicated that he would send the correct documents.
This was nine days ago, and I have as yet to receive the promised materials. I called again today at 3:00 PM, only to be told by "Jessie" that all managerial and supervisory personnel had gone home. When I asked her what I could do to resolve the matter, she indicated that I should write an email to the address on their website site. How about that for sparkling customer service?
Don't deal with Effy.
Bottom Line: No, I would not recommend this to a friend
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