Reviews (1)

I signed up for Jon Butchers My Lifebook course for $500 (they are an affiliate with a good offer on, in theory). I signed up, and PayPal told me it would be $500, but when my payment processed through PayPal and email came through to say they had taken $600 (I also had this happen with another of their courses; I'm in the UK but entered a VAT reg number). I contacted customer service straight away to ask for a refund of the extra $100, which they agreed I should have and would take 3 to 5 working days. Surprisingly long as I know how quick and easy it is to refund through PayPal, but ok.

After a week had passed, and no refund was received, I contacted them again and also started a PayPal dispute for the full $600 as after this experience I no longer wanted to book the course through them. I then had the response back that I had to cancel the PayPal dispute before they could make the refund. This straightaway felt wrong, as I know one of the ways to close a PayPal dispute is for the seller to just refund, and I contacted PayPal directly to double check and to get their advice. They told me that I should not close the dispute as then I would be unable to open it again if I didn't get my money back. And they also said that yes, the seller can refund at any time during a dispute and this closes the dispute. I told this to Mindvalley, and then they refunded it in full.

Did Mindvalley intentionally tell me lies to take my money? For such a large company who must do refunds all the time, it would surprise me if this was a genuine mistake. I'm shocked. I would still like to do the My Lifebook course as this was recommended to me, but I'm surprised that John Butcher would be involved with such a company.