GermanyMember since March 2017

Reviews (1)

    • Apr 21, 2017
    • Verified Reviewer


    They're abusing depressed people

    Overall Experience:

    On January 10, I wanted to give it a try because there was a one-week free trial. When I was enrolling, I was asked to give my credit card details to pay $1, saying that that money is to be sure that everyone was serious about the counseling. I thought that was okay.

    They immediately found me a counselor who was very nice to me. But in 3-4 days I understood online counseling wasn't good for me. So I stopped using their service in less than a week.

    This week, I realize that they charged me $135 in March. So they started taking my money on March 1st, $45 weekly. I immediately canceled my membership and wrote to their customer service. The customer service is offering to pay me the last payment only, that means $45, and adding that they don't check if I get any help or not.

    I can understand that they have policies, but I am very sure that I didn't accept to pay $45 weekly because I don't have that much money! I'm a student, and this is a huge amount of money for me. The only reason that I gave my credit card information was paying the $1 at the enrolment.

    I think they aren't honest. I think they waited for a while and then they gave it a try to get my money, and they could do this for three weeks until I realized that I was getting robbed.

    Now I kindly ask them to pay $135 back to me. Because they weren't clear about their policies, and they're abusing the people who need help and who are in a depression.

    I could have recommended them to my friends if they didn't do that to me.

    Bottom Line: No, I would not recommend this to a friend

    28 people found it helpful

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