I purchased the AB Doer 360 based on advertisement shown. At time of purchase, I was assured the product could be returned if dissatisfied.
Upon receipt of unit, I discovered during assembly that it was NOT exactly as shown in advertisement. The core bar foam had a different spiral design, no foam covered the contour armbar, and the seat design was without marked templates.
Customer Service was unresponsive. Upon first calling, was told I would receive a call back within 24 hours. No such call was received. I called back after 24 hours only to be told that there was nothing that could be done about the unit I received versus the unit as exactly shown in the advertisement that I thought I was purchasing. The woman said the unit advertised that I was referring to was for a limited time only. I directed her to AB Doer 360 website that clearly showed her statement to be untrue with a picture of the unit still being advertised that I thought I would receive, with no "limited time only" notices shown.
She then would only talk about the same physical benefits I would receive using the unit received versus the unit shown. I told her I still wanted the unit as shown in the advertisement. She said nothing could be done other than to RETURN THE UNIT AT MY OWN EXPENSE and then proceeded to provide me a return merchandise authorization number. Reportedly, shipment to me was $14.95 shipped by FedEx overnight. Upon taking the unit to Fed Ex for return shipment, the cost to ship the unit back was $73+ to ship by ground (cheapest rate quoted). I was told that when unit was shipped to me it was probably shipped using a business account.
Because of my disappointment and stubborn principle, I shipped the unit back anyway. It became apparent to me that more customers that might be dissatisfied with the unit had maybe not shipped their units back because of the cost to be incurred in returning the unit. This is by far my worst purchasing experience ever. If a company chooses not to be fully transparent about the sale and advertising of their product, what does it say about their product and business dealings overall?
Bottom Line: No, I would not recommend this to a friend
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