I was excited to look through the Carvana website and see so many cars are available in the make and model I wanted.
I landed on one with low miles and at a great price and made arrangements to deliver it to a mechanic before accepting the car. Carvana claimed that no accidents had been reported on the car. Within 10 minutes of having the car up on the lift, my mechanic brought me in to look underneath the chassis. It was clear to anyone (including the average car owner) that the car had been in an accident. There was a clear indication of a bad paint job (in multiple places) and Carvana, which claims to do their own analysis of the car, would have easily been able to see that this car had been repaired from an accident of some kind.
Now, I rented a car for a week while I waited for this car to be delivered, wasted a day waiting for the car to be delivered and examined, and then went to the local Lexus dealership and was put in a position of having to buy a car in desperation. Needless to say, I was both disappointed and seriously inconvenienced by Carvana. While they didn't actually lie about the condition of the car (Car Fax had no accident listed), they certainly omitted the truth and could have saved me a great deal of trouble and money in the process.
Do NOT use this service! It's not a scam, but it's not the way to buy a car.
Bottom Line: No, I would not recommend this to a friend
17 people found it helpful
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Company Response from Carvana
Thank you so much for taking the time to share your thoughts regarding your Carvana experience. We take these reviews very seriously as a company who is always looking for ways to improve our processes. At Carvana, we take great pride in our easy purchase process, as well as our quick delivery service. We deeply regret to hear that your experience with us fell short of perfect. During our 150-point inspection, each vehicle is carefully looked at to make sure it is meeting our strict mechanical and safety standards. During this process, we also will perform any necessary repairs on the vehicle and make sure it competes under high-quality parts and standards.
In your case, unfortunately, we completely failed to repair the damage underneath the hood of the vehicle effectively. We are so sorry for overlooking this part of the inspection. We can assure you that this is something we have taken to the appropriate departments, to prevent similar instances like this from happening again. We are also happy to hear that you were able to voice your frustrations and concerns to one of our very own customer advocates regarding the situation, and has since passed the information along.
Additionally, Carvana does not purchase vehicles that have been in any reported accidents, and we will always provide both the AutoCheck and CarFax reports as part of our policy to remain transparent. We understand that we cannot make up for the poor condition of your vehicle, as well as any inconveniences you have had to endure, but would love nothing more than to turn this experience around for you. Please do not hesitate to reach out to us at 1-800-333-4554, if there is anything else we can do for you.