Mia
Barcelona, SpainMember since April 2017

Reviews (1)


    • Apr 12, 2017
    • Verified Reviewer

    BioTrust

    Endless videos and impossible to unsubscribe

    Overall Experience:

    I bought the protein powder from BioTrust, and the taste is ok but way too sweet (the taste of Stevia is overwhelming).

    I bought ONE package and clearly stated I only wanted it ONCE, but after a month I found they had billed me for a second one. I contacted them via email, and they handled it well; they refunded me quickly and the extra package I had received I got to keep. So far so good.

    After that, I've gotten email after email with endless sales videos and other information I do not want. I've tried, time and again, to unsubscribe, but they kept coming. I emailed them and told them to take my name off their lists and stop sending me emails. Still, they keep coming. I ended up having to block their address to get rid of them!

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Apr 14, 2017

      Company Response from BioTRUST

      Hi Mia,

      I hope this finds you doing well. My name is Tim Skwiat, and I am a member of Team BioTrust Nutrition. I am very sorry to hear that you are anything short of completely satisfied. It's our goal to provide you with 5-star products, 5-star service, and a 5-star overall experience. Anything less than that is unacceptable to us.

      Having said that, I am unable to locate any customers named Mia from Barcelona, Spain, in our system. Along those lines, would it be possible for you to please email me directly at tskwiat@biotrust.com? I would like to ensure that you are permanently unsubscribed from our email newsletter list. I would also greatly appreciate it if you could let me know how you've attempted to unsubscribe so that I can report any errors to our marketing team.

      I am glad to hear that your order issues were resolved. While we do offer a money-saving Ship-N-Save program (that involves a 15 percent discount and free shipping), this is not an automatic enrollment. In other words, this option would have to be chosen during checkout by the customer. However, I'm glad to learn that this issue was handled to your satisfaction.

      Please contact me at your convenience, Mia. I look forward to hearing from you, and I will do everything I possibly can to ensure that your concerns are handled to your satisfaction.

      Thank you,

      Tim


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