Reviews (1)

I was lied to by a salesman. While serving in the military, I told the salesman that I didn't want the system because I would be getting out of the military in a year and didn't know if I would be able to afford it. He said that wouldn't be a problem, and that I wouldn't have to continue the service after I get out of the military.

Now two years later I have tried many many times to tell Vivint about this but they don't seem to care, and I am still paying the bill. They want to charge me $2,000 to cancel their service. This is actually more than just continuing to pay for the next couple years. They obviously encourage this type of deceit in their salesman in order to make money.

Additionally, their service department is completely inept. I called Vivint at least five times to tell them to stop the service at my old residence after I moved, and yet it still took them a year to do so. I would call and tell them to stop, then a month or so later I would get a call from them to say there was a break-in at that address. They were not break-ins, rather Vivint was sending the police to investigate the current residents entering their own home.

Vivint lies to get customers and wastes the time and money of police because their service staff is either too dumb or lazy to do their jobs.

Security is now offered through many other avenues to include cable companies, cell phone companies, or DIY from a home improvement store. I recommend exhausting all other avenues before trying Vivint. Even a small barking dog would be a better option than these criminals.