CaliforniaMember since April 2017

Reviews (1)

    • Apr 27, 2017
    • Verified Reviewer


    False advertising and misleading customer service.

    Overall Experience:

    False advertising. Customers CANNOT control the day/time of their delivery.

    As per their article here: https://support.winc.com/hc/en-us/articles/223279247-Who-can-accept-a-shipment-from-Winc-.

    "Further customize your delivery details (including scheduling a delivery date/time or delivering to another address*), you can sign up for FedEx's Delivery Manager to make those arrangements."

    This is NOT true, which means that if you cannot sign for the package the first time, you will either have to make yourself available at four-hour intervals or add another errand to your day by going to you local FedEx, line up, sign and pick up the package there.

    Awful customer service. I spent time arguing with them to then have them tell me that their website and support teams have been wrong and they were misleading customers.

    Too bad. It's good wine at good prices.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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