Daniel Martin
Daniel Martin
Member since August 2015

Reviews (1)

    • Aug 19, 2015
    • Verified Reviewer


    Bad company to do business with

    Overall Experience:

    I ordered Leptiburn and was swamped with product. I had two unopened bottles and two in the packages that were sent by the company. I sent two bottles back and no refund. I called and asked why after I was sent a third bottle. I was informed they do not stop sending product unless you call and request a stop order. I asked about my refund and they said you have to request a refund and I said I am requesting one. After much back and forth they said I would get a refund minus shipping, and after three requests to stop sending me anything I was informed I must call back after each shipment arrives to get an RA number. I will not do business with this company again. They have no customer service and that makes you believe the whole company is crooked.

    Bottom Line: No, I would not recommend this to a friend

    23 people found it helpful

    Link to this Review
    • Aug 20, 2015

      Company Response from BioTRUST

      Hi Mr. Martin,

      I hope this finds you in the best of health. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I just came across your review, and I wanted to reach out to you immediately to provide you with my personal assistance.

      I keep a close eye on independent review sites like this because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTRUST has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service.

      We welcome all customer feedback and testimonials, and while the majority of that is positive, we accept negative criticism with open arms as well. We are committed to excellence, and who better to tell us how to improve than our loyal customers.

      With that said, I am very sorry to hear about your experience, and it really troubles me to know that you have been left with such a bad taste in your mouth. Along those lines, I want to let you know that we’ll be doing everything we possibly can to make this right for you.

      I have forwarded your comments to our Customer Service department for review, and I have requested that your subscription be cancelled and that you be refunded for any products that you have returned. In reviewing your order history, it appears that when you placed our order for LeptiBURN back in March, you elected our Ship-N-Save option, which is an optional monthly subscription program provides customers with 15 percent off and free shipping. As mentioned, I have requested that this subscription be cancelled immediately.

      With regard to the refunds, the details of the process can be found on the BioTRUST website. It is important that customers who are requesting a refund contact our Customer Service department to obtain a Return Merchandise Authorization (RMA) number. This is because returned product gets sent back to our distribution center, and the RMA number is the means by which the folks there can request that we process the refund for the appropriate customer. In other words, the RMA is a very important identification code to ensure that your refund is processed accurately and efficiently. I am working with Customer Service now to make sure that your refund s processed as per your request.

      With all of that being said, I know that you came to us for a reason, Mr. Martin, and that’s to improve your health, body composition, and performance. Along those lines, I want you to know that I’m here for you, and I will be every step of the way to guide and encourage you on your journey. With that in mind, please feel free to contact me directly at your convenience at tskwiat@BioTRUST.com. I’ll be happy to do everything I can to help you achieve your body transformation goals. We’re here to help and happy to do so.

      My best,

      Coach Tim

      Director of Nutrition and Exercise

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