I had a discount code and thought about signing up for some samples. I though I changed my mind and never ended up submitting my order. I found that they saved my credit card information and charged me twice. First under the name of their sister company, Deck of Scarlet, who took nearly three weeks to respond to my inquiries despite several phone calls and emails.
After someone from Deck of Scarlet indicated that the charge was from Scentbird, I contacted them directly. While waiting for them to clear up the charge, they charged me again under their own name. Unbelievable.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from
Oh no, Yawen! I'm sorry this happened and I'm hopeful these charges have since been rectified! We've been actively working on improving our practices overall and if you ever have any concerns in the future, please email us at socialsupport@scentbird.com with the subject line "highya".