Miguel Flores
Miami, FLMember since April 2017

Reviews (1)

    • May 1, 2017
    • Verified Reviewer

    Quip Toothbrush

    Quip Toothbrush

    Overall Experience:

    I purchased three toothbrushes for Christmas. Once I received the replacement brushes three months later, all three brushes did not stay on the toothbrush. Do NOT buy this product. Once you replace the brushes, they fall off. They refuse to provide a return. Do not buy; it's a cheap product.

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

    Link to this Review
    • May 1, 2017

      Company Response from Quip NYC Inc.

      Hi Miguel, first and foremost, we are sorry to hear that you had an issue with your Quips!

      When an issue like this happens, there is always the chance of a rare defect. However, if it has happened more than once, we need to ensure that it's not an issue caused by a misunderstanding of how the Quip brush head is removed or how the product is used. It is very rare to have one defect, let alone three.

      We can see a considerable amount of back-and-forth between you and our team. We are trying to help you with your replacements for a long time. It seemed they were struggling to ascertain which brush had an issue. At no point did anyone refuse a replacement, as we cover your Quips for one year, or for the life of your plan. Our team was only trying to help.

      We can assure that Quip is far from a cheap product to make, and it is made using the same materials, manufacturers, testing, and procedures as some of the biggest brands in the world.

      We are deeply sorry for your issue. Whatever the cause is, we look forward to continuing to help you in the email conversation we currently have open.

Showing 1-1 of 1