Reviews (1)

I bought a 2015 Kia Soul from Carvana last month. The Carfax report was included with the paperwork I received when the car was delivered. The VIN is available online to research on your own before you commit to making the purchase.

There is absolutely no pressure to make the sale. They can't see you, so there is no setup or con involved in what they are going to sell you or how they are going to bait or pitch to you specifically. You can pick whatever you want. The price is as shown, so there is no bait and switch. If you don't like what is delivered, you can get something else. There is no "catch."

I always buy used, and my previous car was an Enterprise Car sale. That being said, when I saw my car was part of a fleet car, I was fine with that. My mechanic looked over the car, and I passed my inspection without incident. I think Carvana's success rate is about 4.5 because the company is young and nothing is perfect. I see some complaints about "lemons" here and there, and I know that can happen at a dealership or private sale as well with no recourse. Carvana makes and effort to be accountable and solve problems. That should be commended. I know customers who feel they have been scammed shout the loudest and make the most rounds on various review sites.

I think the company is great and I would use them again. I hope the company grows and they continue to put the customer first. That should be the key to continued growth and longevity. If Carvana continues to openly admit their mistakes and work on shrinking that negative 5% the sky's the limit, they are the future of car buying. My car's name is Pearl, and I'm happy to have her! Thanks Carvana.