I enrolled in the subscription service when I received a buy one month, get another month free. The website is incredibly confusing. You complete a profile quiz, and they make suggestions, but you have to select each month.
The first order arrived, and there was no internal documentation to show the name of the fragrance. I emailed them, and they gave the name of the perfume. I don't think this is real perfume; it is eau de toilette. The scent only lasts about three hours.
The one positive is that the dispenser is fantastic. If I loved the scent (which I don't), it would be very easy to carry in my purse.
To my surprise, I just got billed for the second month; it was supposed to be free. There is no customer service number, so you have to call.
I can't wait to cancel.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from
Hi Sandra! I'm sorry this was your experience! I understand how disappointing this must have been. As for the fragrance, rest assured, all of our scents are 100% authentic. We simply repackage fragrances in the Scentbird packaging that has been distributed directly from the brands. At this time, we do not offer phone service, however, we've been working on improving our communication. That said, if you ever have any questions or concerns about Scentbird in the future, feel free to email us at socialsupport@scentbird.com ("highya" in the subject line).