My biggest problem with SmileDirectClub is that they do not respond to any insurance questions. I have a premium dental insurance with Cigna so it should cover everything, but SmileDirectClub is not willing to spend any time to work with me to get the reimbursement.
Bottom Line: No, I would not recommend this to a friend
19 people found it helpful
Link to this Review
Company Response from Smile Direct Club
Hi there. We would like to clarify that although our company was started by entrepreneurs, all of the actual treatment and assessment is performed by licensed dental professionals. Of course, with teledentistry, this is done remotely. However, we do have a dental team available to speak directly with customers regarding any questions or concerns they may have. The dental professional assigned to each customer is licensed in their state as well.
Here's a Q+A with our lead dentist:
https://smiledirectclub.com/blog/meet-your-dentist-smiledirectclub-q-dr-sulitzer/