Felix Lopez
San Antonio, TXMember since May 2017

Reviews (1)


    • May 11, 2017
    • Verified Reviewer

    Theradome

    Buyer beware: Theradome does not work

    Overall Experience:

    Buyer beware: I purchased the Theradome on 04/19/2016. At the time I was not aware that the Theradome product worked better for women than men and had not shown results with hair growth in the front of the head. I tried to return the product within several weeks and was told there is a 7-day return policy. Not sure what you can determine in 7 days but the representative encouraged me to try Theradome for at least a year and then call back.

    I have done this, and no changes whatsoever have occurred in my hairline. Now the product does not even accept a charge anymore and when I called to complain I was told the one year warranty had expired and I would have to pay for a new charging cord. I don't typically go online to voice my complaints, but this entire experience has been frustrating.

    If Theradome had allowed me to return their product when I originally called, even if it meant restocking charges, I would not be writing this review. The Theradome customer support personnel sounds like broken recorders giving you the same company lines as to why the product does not work (haven't used it long enough, potential medical issue, not using at least twice a week, etc.). Buyer beware!

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

    Link to this Review
    • Jan 20, 2019

      Company Response from Theradome Inc.

      Hi Felix,

      Thanks very much for your feedback. Did you purchase a new cord as you've continued using Theradome? Please tell us what treatment number you are up to. Also Felix, did you take before and after pictures? We would be happy to discuss this with you if you would like to contact us at support@theradome.com

      We originally had a 7-day refund window which was consistent with our partners in clinics selling the Theradome PRO LH80.

      The policy has changed as of 12/14/18 with purchases made from Theradome.com and/or via 1-855-549-6757 covered by a 6-month money back guarantee. In order to qualify for this money back guarantee, we simply request that you use the Theradome as instructed in the user manual: 20-minute sessions, twice a week for 180 days, to the best of your ability.

      We would welcome the opportunity to discuss your Theradome purchase and hair growth goals with you.

      Kind regards

      Theradome Customer Service


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