Paula Neece
Atlanta, GAMember since May 2017

Reviews (1)

    • May 19, 2017
    • Verified Reviewer


    Horrible experience!

    Overall Experience:

    This company must be doing so well that they don't need new customers!

    I was so excited to find my new car. I applied for financing, waited three days, and heard nothing. I called, and a lady apologized and said someone would call. There was no call received. I called two days later, maybe thinking that they were busy working up my super deal. The customer service rep apologized, took down my details and said finance would be calling with the payment and interest rate details. No call was received!

    Finally, I called yesterday afternoon and got hold of the customer service rep, Ladonna I think, and let her know that I was withdrawing my intent to purchase a vehicle. She replied, "Oh, ok..."

    Wow, Vroom, you have a long way to go. I'd rather do battle at a dealership than basically be ignored.

    Bottom Line: No, I would not recommend this to a friend

    28 people found it helpful

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