I bought this quip three months ago, and now the head of the brush falls off at each brushing. This was a $60 toothbrush! They make you jump through hoops for a replacement. I loved it for the first two months, but now it can't be used. I'm going to duct tape it together until I finally get a replacement or my money back. Do not purchase this brush until they fix the problems. Oh, and the holder that you're supposed to stick into a smooth surface falls off constantly. It is a good idea, but bad customer service and cheaply made.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from Quip NYC Inc.
Hi Kathleen! We can see that you called on the 19th. We emailed you that same day asking for three photos to avoid making you send anything in. We could help you instantly. We see you replied late that same day with the photos. We responded the next day saying that we were sending you a full replacement without the need to return your brush because we could see the issue in the photo.
So that we can learn from your feedback, it would be helpful to know at which point during the 24 hours from your outreach to the replacement timeline was the customer experience was not ideal? What was particularly frustrating? We try to avoid people ever needing to leave the comfort of their own home or ever be without their toothbrush, which is why we find sending a couple of quick photos is ideal.
We see that there was a conversation around what might have caused the crack. Our help team told you that we only have seen the brush head connection crack upon incorrect brush head removal. They were simply trying to ensure you had seen the video on how to remove the brush head, to make sure it didn't happen in the future. These instructions were not slowing down your replacement, it was just additional helpful information we like to add while you order was processing, to help ensure you have no issues in the future.
We are sorry you did not have the best experience and we hope your free replacement makes up for this. Always here to help on help@getquip.com