After reviewing the screenshot (again) that I sent in that reflected a different "joined" date from what they were telling me, they agreed to refund me.
Bottom Line: No, I would not recommend this to a friend
42 people found it helpful
Link to this ReviewThey charged me a day before my documented trial date ended, that I sent them in a screenshot of. They are basically holding my money hostage until they get their clothes back through the mail. Ridiculous! I was already sending the clothes back, but now I have to wait until they get the package to get refunded money that NEVER should've been taken out in the first place. Very disappointed. I will be sure to discourage anyone from signing up.
False advertising. And customer service was not very helpful in resolving the issue even though she also did not understand why I was charged and said that was misleading as well. Even their own customer service reps know they are faulty.