Where do I begin? I received it as a gift from my wife and never received an initial email to begin my subscription. After some research, I found that they DO NOT have a phone number to call, and customer service (I use that term loosely) takes days to respond. They only responded once I posted to their Facebook page asking what was going on.
Finally, I received my first shipment, which was great. They send you the atomizer in a metal twist canister on your first order. Then my second month's scent arrived crushed because they send it in a small cardboard tube. I've currently been emailing them, messaging on Facebook and anything else I can find and have yet to receive an email back. I must say, prior to this I thought that Comcast was horrible in terms of customer service. I promise I will never disparage Comcast's customer service again after this experience. Do yourself a favor and find another company offering this service!
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
Link to this Review
Company Response from
Hi John,
I am so sorry to hear that your experience with Scentbird wasn't great. We were a very small (but quickly) growing team back then but we've been actively working on improving our shipping processes and communication for the last few years. We're always happy to support any of our customers with concerns via social media or via email (socialsupport@scentbird.com) :)
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa" in the subject line. We'd be happy to make things right :)