Ashley Adams
CaliforniaMember since May 2017

Reviews (1)


    • Jun 1, 2017
    • Verified Reviewer

    Club W

    Outraged!

    Terrible company! I got one shipment and the wine was not good, so I decided to cancel. Well, they have no place on the site to cancel, so I spoke to a representative on chat and they said my account was canceled. The next billing cycle I am charged $53.00! I contact customer service immediately; I had not received a shipping notification yet just saw it on my bank app. They said there was nothing I could do.

    They REFUSED to refund me for an order they sent without permission after my account should have been closed then told me if I refused the order there was a $20 restocking fee. If I sent it back, the shipping would be on me as well, and a restocking fee may still apply.

    I'm OUTRAGED. They make it impossible to cancel their subpar service. Also, you cannot choose when the wine is delivered, so it took me over a week to get my shipment after the first delivery attempt.

    DONT let this company run with your wallet!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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