FloridaMember since May 2017

Reviews (1)

    • Jun 2, 2017
    • Verified Reviewer


    They sell unsafe cars

    Overall Experience:

    I will never buy another vehicle over the internet again, much less from Vroom. I attempted to have a third party perform a pre-purchase inspection and Vroom did not allow it. I should have walked away from the deal at that exact moment.

    I bought a low mileage 2013 vehicle from them, and they failed to disclose that it was in a rear end collision. This car also arrived without brake pads on the rear calipers. A good hard slam on the brakes would have caused the calipers to break which would have caused the brake fluid to leak out. Once that happened, there would be no front brakes either. The car had new tires on it, so someone completely and negligently ignored the missing brake pads.

    My mechanic is storing the car for free while I return it because it is unsafe to drive. I learned this after I had already driven my two-year-old daughter in the vehicle. There was also a hack paint job done to the rear bumper in an attempt to hide the accident. They did such a poor paint job that the spare tire underneath is half painted black.

    I almost forgot to mention that I had to have my clothing dry cleaned and eventually thrown in the trash because the car was delivered with black grease all over the leather seats. The thing that makes me the most upset is that I drove my two-year-old daughter in this vehicle the afternoon I received it. It makes me furious to know they sold me, presumably knowingly, such an unsafe vehicle. This is what you expect from the worst of the worst used car dealers.

    Bottom Line: No, I would not recommend this to a friend

    40 people found it helpful

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