I ordered perfume on the 17th of May, with 5-10 day standard shipping. It's now June 1st, and they're telling me I have to wait 5-10 more days. And they said they will refund me not $10, not $5, but $3. I was looking forward to my perfume before my trip, but they can't expedite it and can't give me an extra perfume or anything. Customer service sucks.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
Link to this Review
Company Response from
Hi Randi,
Thank you for letting me know about the issue you've had and rest assured that this was not the Scentbird experience we wanted you to have. In the last few years, our team continued to improve our shipping processes and communication to our customers and still thrive to achieve excellent service despite difficulties.
Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa" in the subject line. We'd be happy to make things right :)