My husband qualified for a VA loan, but we had concerns about closing costs.
We contacted our Rocket Loan Representative via phone to his direct number and explained our hesitations. We asked him to please call us with alternative financing options.
The only response we received from him was an unrelated-to-the-issue email stating that we could close on our next home sooner if we sent him the documents needed! Not a word regarding other loan options, not even a phone call!
It wasn't until AFTER I left a two-star rating that he tried to call us. (We had wanted nothing to do with this company anymore!).
He texted that he had other loan options but that WE didn't call him back! Really? That's not our job!
We secured someone local in a local office with a local phone number.
Please, don't believe the hype! Any loan company can preapprove you. Anyone can sell you anything. Let them do the work!
Stay away from Rocket!
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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