Reviews (1)

Stay far, far away from this joke of a company. It has now been six months since I started my process and have yet to even receive a correct set of aligners.

When I first ordered and sent my impressions, I was sent a message saying they weren't good enough, and I would have to pay for another set and send them in. Ok. The second set looked exactly like the first ones I sent, but they were fine. Great.

Then four weeks later I get an email saying due to higher than expected volume, my aligners would be delayed two weeks. Ok.

I get the first set. I can't even wear them. They are so sharp and flared out along the edges that they are literally cutting my cheeks and tongue. I called and am told to just file them. On the bottom, the aligner is so much wider than my teeth that I can actually stick the tip of my tongue in between the aligner and my tooth. I call back, and they tell me I have to take pictures and send them. So I do.

A couple of weeks goes by, and nothing. I call and they say they need more pictures. What the? I send more pictures. A couple of weeks, and no more contact. I call back and am told they will review with the lab and get back to me. In the meantime, I've been sent a second round of aligners and receive an email wanting to know how my plan is progressing. You've got to be kidding me!

I call and ask them what the heck they are doing. I'm told I am being sent a new impression kit so we can start all over. My aligners and plan will be expedited since I have had so much trouble. Funny, they have had no trouble or delay taking the payment each month for the last four months.

I received the new impression kit and sent it back the next day. Three weeks later I get an email telling me my new plan is ready but I need to order and make another down payment. Needless to say, my blood boiled. I get on the phone and am told to hold. So I do. For 20 minutes. Only to be told the email was sent in error, that my new aligners will be shipped in 3-4 weeks. Excuse me? Three to four WEEKS?

Needless to say, I have washed my hands of this joke of a company and am filing a charge-back for all payments.