This company keeps taking money out of my account. They have no customer service; maybe everyone quit on them, I don't know. They say they have outstanding customer service although they make it so you can't call them and I have sent six or so emails and they will not respond.
I am a single mom/grandmother and lost my job. I am raising my grandchild due to my daughter's death. I spoke to them last month and told them I needed my money back. They said I was not eligible for a refund. I am almost certain that on the course from John, during his infomercial he stated you had 90 days to get a refund. I was well within that. I told them to make sure they do not take any more money.
Well someone blessed me with some money to pay my mortgage and within an hour of that going in, Mindvalley stole $395.00 from my account, which has now been canceled and is overdraft! I can't get any response, and all you can do is email. They are really destroying my life right now and don't care. They do not care about people or helping people at all! Only money!
Bottom Line: No, I would not recommend this to a friend
76 people found it helpful
Link to this Review
Company Response from Mindvalley LLC
Hi Karen! My name is Laura, from the Mindvalley team. I have fully studied your case and see that the program you referred to belonged to Neurogym (a different company) and it was sold through us.
You contacted them outside of the refund period and we could not approve the refund without their consent. After communicating with them, I can see that on June 19th we actually issued the full refund that you requested originally. All of these details were explained to you and we thought it was clear that this refund didn't depend on us alone.
Again, I apologize for the inconveniences and hope your review can reflect the complete customer experience process and not just the frustrating side. We do believe in turning every negative experience into a positive one and I hope we were able to to this for you.
Enjoy your beautiful day and don't hesitate to contact Laura at support@mindvalley.com if you need further assistance.
Love and light,
Lau