Company has corrected this issue after multiple back-and-forth emails and being directed to the management staff. I've changed my review from 1 star to 3 stars.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this ReviewIf you plan to open the bag at all and return, reconsider. Trying on the jeans will likely result in the company rejecting your return. For a web-based company which requires in-home trials, the failure of this system is really unbelievable.
Oh, and don't forget the hidden fees.
Company Response from Mott & Bow, Inc.
Hi Tony, thanks for upgrading your review! We're happy we could help and look forward to serving you again in the near future. Please let us know if we can be of any further assistance.