Mel
Santa Ana, CAMember since July 2017

Reviews (1)


    • Jul 2, 2017
    • Verified Reviewer

    PrettyLitter

    Completely opposite to what I expected

    I had previously heard about PrettyLitter from a friend, and after scouring the reviews on the website, what actually convinced me to buy it was the claim that this litter is "dust-free," as I have asthma and had reactions to typical clumping litter.

    The first thing I noticed when I opened the box (well, besides the fact that one of the bags of litter was slightly open and a bunch of litter had spilled out) and poured out the bags into the litter box was, "Wow, that's a lot of dust." Literally, plumes of dust smoking up into the air. But I disregarded it and thought maybe it was just settling after being poured.

    That night, when I went to shovel out the poop, the first contact with the litter brought huge clouds of dust billowing up. With each shovel, the cloud became thicker and thicker, and within a minute I was wheezing and having a cough attack.

    The next day, I threw the litter out and stuck with my usual crystal litter.

    I don't know how this litter has gotten solely 4-5 star reviews or how cat owners have found a way to even get past the sheer amount of sandy dust that gets inhaled and envelops your entire face. Granted, my kittens did immediately take to it. But that might not be such a good thing considering they're inhaling just as much dust as I am, if not more, whenever they use it.

    I'm disappointed and slightly repulsed by how they could make the "dust-free" claim, which is completely untrue.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Comments (6) Link to this Review
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    • Jul 5, 2017

      Marissa S., Supervisor of Customer Experience

      Hi Mel,

      Thanks for providing us with your experience. Virtually no dust is a top compliment of PrettyLitter users but we believe you. Your experience is very rare however I'd like to send you a complimentary bag of PrettyLitter so that you can open it, pour it out and see that PrettyLitter truly is virtually dust free. Regarding one of your bags being torn when arriving that is also rare and it sounds like there may have been a concern with your order only. I'm happy to resolve this for you as virtually no dust is a claim we stand behind and your order appears to have been damaged during transit. The jostling of the bags could have created dust particles that are not normally present when shipping doesn't tear open orders. Please email me at meow@prettylitter.co and I will take care of you asap.

    • Jul 5, 2017

      Daniel Rotman,

      Mel, let us send you another bag for free. Perhaps the shipping on this one order caused some grinding, I haven't encountered this before. Allow us to send you another bag I'm confident you'll find it truly is dust free.

    • Jul 10, 2017

      Abbie B

      This definitely isn't typical. I never any dust with mine.

    • Jul 31, 2017

      Lisa Funderburke

      I have been using this litter for months, and I never had any dust issues. It's definitely better than any clay clumping litter as far as dust goes.

    • Jun 16, 2018

      Sharon F.

      I also had clouds of dust that floated out of my covered litter box. Shouldn’t say it’s dust-free because it definitely isn’t.

    • Oct 5, 2018

      Patricia K.

      It is not only very dusty but tracks all through the house. It doesn't last, turn color, or do much as advertised at all.

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