Paul, Chief Tech Officer at Hubble, contacted me by email after he read this review. He said that he agreed that they don't talk enough about toric lenses on the website, but he did say that they are planning to make the website more clear in regard to toric and multi-focal lenses in a few weeks. He talked about how people with astigmatism are in the minority when it comes to daily wear lenses.
He did say that they are planning to roll out toric lenses. "It'll likely be in six months or so."
He also said that he would "really appreciate it if you'd be willing to remove or amend your review. I understand that Hubble didn't work out for you and that there are some clarity issues on the site, but since those who wear daily torics are not especially common, I don't want others to get the wrong impression."
I'm not upset and don't want to give people the wrong impression of the product or site; quite the opposite. I simply want to bring it to people's attention that if they need toric or multi-focal lenses, they need to understand up front that those types of lenses cannot be provided by Hubble Contacts at this time.
I upgraded the rating to two stars because on HighYa, two stars says "Not what I was hoping for," which is, unfortunately, the experience I got.
Hopefully, in the future, I will be able to say that I am a satisfied customer.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
Link to this ReviewI wanted to start using this service. I've been a contact lens user for over 25 years. After I read what little information is apparent on the website, I decided to go ahead and sign up. My mistake was signing up BEFORE I read ALL of the questions and answers in the HELP section.
That is the ONLY place on the entire website where it tells you that they do not handle toric (for astigmatism) lenses. That should be up front on the website!
Also, there are "customer reviews" on the website, but no place to leave a review or feedback after you sign in as a customer.
