KentuckyMember since July 2017

Reviews (1)

    • Jul 17, 2017
    • Verified Reviewer


    Terrible service, liars

    Overall Experience:

    I ordered a 30-day acne kit for $29.95 (before taxes) on May 8, 2017, while speaking to a customer service agent on the phone. The very next day I received an email telling me the product I ordered was on back order.

    It is now July 12, 2017, and I call in to check what is going on, and they discontinued the product I ordered AND NEVER TOLD ME. They never emailed me to let me know or anything. The customer service agent I just spoke to raised his voice at me and argued with me as well about it. I have never had such AWFUL customer service. How can one of their agents order a product for me and NEVER tell me that they discontinued the product? The skin care may be good, but I never got to try it, and thanks to the rude customer service agent, I will NEVER give this company an ounce of my money.

    While speaking to the customer service rep they pulled my order up by the order number that I logged onto my account to get for them. I hang up, and they remove the order completely from my account to make it seem like I never ordered anything, I'm assuming. The customer service rep never gave me his name and truly made the company look foolish.

    If you're smart, you won't order from this company, or maybe you should call in before ordering to make sure the product is even available. And did I mention that I logged onto the account and looked over the products to see that the product I ordered is still available and shows can still be ordered? TERRIBLE.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

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