Stephanie Samsel
Tucson, AZMember since July 2017

Reviews (1)


    • Jul 23, 2017
    • Verified Reviewer

    Scentbird

    Extremely unhappy and over charged!

    Overall Experience:

    I have had several issues with this company. My first "problem" was when I placed an order for an extra perfume outside of my monthly order.

    They billed me for it but never sent it. I complained serval times and couldn't seem to get the customer service person to understand I got my monthly subscription but I didn't get the perfume I ordered in addition to.

    I had to prove I was billed for this order and then they sent it. I canceled my subscription. Like a fool, I signed up again. Figured it was just a mistake. $14.95 a month is something I can handle and I like trying new scents. I started noticing my PayPal account getting charged $26.95 one month then the next month $29.95!

    I emailed asking why the $26.95 when the subscription is supposed to be $14.95 and she asked me to show proof that I was billed this. I got busy with work and didn't send my proof for a couple days. Then they billed me again $29.95!

    So I was livid. Sent both screen shots of my pay pal account showing both charges. I have yet to hear anything back. I totally feel scammed and over charged!

    Who in their right mind would pay 30 bucks a month for a tiny sample perfume? Not me. I am very upset and feel like no one is trying to resolve this for me. I don't even know my order number to list as I never got one! I just saw that my PayPal account was billed.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review
    • Jun 11, 2019

      Company Response from

      Hi Stephanie! I'm so sorry this was your experience with us! I completely understand how frustrating this experience must have been. From the looks of this review, you were being charged for an upgrade to a 2 fragrance - monthly subscription. We hope since leaving this review that your issues have been resolved. If you ever have any concerns in the future, please don't hesitate to email us at socialsupport@scentbird.com with "highya" in the subject line.


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