Tara Kogel
Sherwood, ArkansasMember since July 2017

Reviews (1)


    • Jul 28, 2017
    • Verified Reviewer

    Vivint

    Don't sign with this company!

    Overall Experience:

    I signed a contract with Vivant on June 2, 2017. The sales guy told us that we have three days to cancel if we change our mind and to just let him know and he would come and take care of it for us. He also mentioned that since my husband is in the military that we can cancel at any time.

    Well my husband and I changed our mind, and I texted the sales guy first thing the next morning June 3, 2017, and told him we decided to cancel, and he kept putting us off for days. He assured us that he scheduled a tech to come out that next Thursday to take the alarm system out. I kept all of the text messages for proof.

    After about five days we could no longer reach the sales guy, so I decided to call Vivant myself. When I called, I was told that there was never a request to uninstall my system or to cancel. I then discovered that we were supposed to submit a cancellation notice paper and that he left us three days before they could cancel and that since it was way past the three days, I could not cancel my contract.

    I was completely lied to by the sales jerk by telling me that he would take care of it for me. I did also discover that he did not tell me the whole truth about the military being canceled at any time. The rest of the truth is it is only if you are deployed.

    I threatened to sue their company after them refusing to cancel my policy and for lying about everything. I asked to speak to a manager and explained that I had text messages between me and the sales guy of my request to cancel multiple times. Her name was Kierra Royall and she informed me that they would honor the text messages for proof of my request to cancel. I sent screenshots of all of the texts and emailed a request to cancel my policy as requested immediately. An appointment was scheduled to remove the alarm system later that month. I was assured my account would be canceled so I didn't think about it anymore.

    Vivant came and removed the alarm system and left a mess, but I didn't notice until later that they left their sign in our yard. On July 5th I was pissed when they took money out of my account the following month even though I was assured it was canceled. I called Vivant again on July 5th and was told that the notes showed that they explained to me that they could not cancel my account. I was furious and demanded to talk to a manager, but she said since it was a holiday they were not available. I called back July 5th and requested to speak to a manager and was told again that they will not cancel my policy. I called yet again a couple of days later and was told by a manager that he apologizes for the inconvenience and will manually cancel my policy and refund all of my money within the next 3-5 business days.

    Well after all of the lies I was really having a hard time believing this was canceled. Five days went by, and there was not a refund or cancellation confirmation as informed there would be. I then called again and was told that the person does not exist and that they will not be able to cancel my policy. The text messages were not good enough. I was lied to yet again.

    I am beyond frustrated, and this company will not get away this. I have all of the proof I need to cancel my contract and refund all of my money. I filed a complaint with the Attorney General in Arkansas and now am leaving one here as well. I am hoping this will do something to hurt that horrible company.

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

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