Reviews (1)

I tried Hubble after a free trial became available and was happy with the prompt delivery service. However, once I started wearing the lenses, I found that they became dry after 8-10 hours of wear. If I waited even longer, it was like chiseling the contact away from my cornea. Nevertheless, I wasn't all that upset since it was a free trial after all.

A few weeks later, I automatically received a second shipment and charged $33. Unsatisfied with the initial trial, I opened the shipping box to find a return label, to which there was none, which then prompted me to contact customer service.

Being a self-sufficient adult, I've done a lot of online shopping before, even for glasses. I expected an online company to have a return policy that's reasonably flexible. This is where I was wrong.

A customer service agent notified me that I could not return the contacts because the box had been opened. When I argued that anytime I've ever received an online order the return slip was located inside the shipping box, she refused me. She said company policy is that they do not return opened boxes. I said that the contact boxes weren't open, just the shipping box. She still said no and refused my refund/return request.

I asked to speak with a supervisor if for no other reason to tell them their return policy is terrible and worse, unclear. The customer service agent said I would receive a call within the next business day. I never received a call.

I received an email asking the usual "how did we do?" to which I replied my dissatisfaction in having never received a callback. Still no callback. And I still have my contacts in their unopened box.