Bethany Brown-Myrda
MarylandMember since July 2017

Reviews (1)


    • Jul 28, 2017
    • Verified Reviewer

    Hubble Contacts

    Sent wrong Rx

    Overall Experience:

    I received my free two-week trial of contacts. Too bad I can't wear them because they are the incorrect Rx! I provided them with my eye doctor's phone number as they require so that they can verify my Rx. Well, this is not the Rx I typed in, nor is it a Rx that I've EVER had. So there's no way my doctor's office would've verified this Rx. Both boxes were the same exact Rx (for both left and right!) and incorrect.

    I called customer service number, and it was a recording telling me to not leave a message and to email them because they do not take customer calls anymore! Seriously? So much for the customer service they brag about on their website. I'm canceling. Should've known I'd have trouble with this company because I see on the box they are made in Taiwan.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

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