Jessica Cloud
Humboldt, TNMember since July 2017

Reviews (1)


    • Aug 4, 2017
    • Verified Reviewer

    Scentbird

    Where do I start?

    Overall Experience:

    I was billed immediately and didn't receive my scent for over a month. Then the next month I received the exact same scent that I ordered the first month that I did not order. And then the next month I didn't receive anything. I even received the tracking number and delivery date, but I never got it. And then the next month I got the perfume, and it was rancid, and I went through a whole lot of trouble because they have no phone number to call anyone. I went through a whole lot of trouble to email them, and they emailed me back, and then they asked me to email them back again. It was just a big pain, and then they finally told me that I could one-time-only choose another scent and placement, but they would charge me $5 to replace the rancid perfume.

    Then the next month it was actually almost two months before I got my scent, and then I looked at the website and discovered that the reason why it was two months before I got my scent was because they skipped the previous scent that I wanted. I never got it, but they said that I did get it because there was a tracking number, while it doesn't matter because I didn't get it. And no, I didn't lose it or look in the wrong place or anything, and I just think that it's very unprofessional to not have a person to call and talk to.

    When you want to get in touch with these people, it is very tedious and involves several emails back and forth for one single problem. It is too much trouble, and if you look closely at the website, it is not the real scent that it says it is. It is a scent that is a copy of the real thing. It says that on the small print under each scent that you choose. It says it is made to smell like that scent, but it is not the real thing. That is totally not worth it.

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

    Link to this Review
    • Jun 11, 2019

      Company Response from

      Hi Jessica! I'm so sorry that this was your experience with us! I completely understand how frustrating this may have been. As a growing company, we're actively working to improve our communication processes so although, we do not offer phone service at the moment, we're always happy and available to assist via email or social media! In regard to our fragrances, we take pride in offering scents that are 100% authentic. We hope since leaving this message your issue was addressed/resolved and if you ever have any other concerns in the future, feel free to email us at socialsupport@scentbird.com (subject line: highya).


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