After viewing a commercial on TV, I wrote everything down I needed to tell the customer service person on the phone. I ordered the 970 with long rails and the handle to lock in the feet. When the machine arrived, they sent the 560, which was the wrong machine. I told the lady on the phone that I needed the machine that could handle a person that is six feet, six inches tall and up to 300 pounds. The lady clearly understood I needed the bigger inversion table.
I bought the machine on a 30-day trial, and they said if I was not happy they would pick it up. They said nothing about us having to pay them to pick it up or pay for postage. What was really sad was when I told them they had sent the wrong machine they quickly said "oh, you will have to pay $100 more to get that machine."
That's a scam. We are extremely disappointed. Customer service was not helpful in any way. When you have a good product, you don't have to lie and scheme to sell it.
Bottom Line: No, I would not recommend this to a friend
To "Bad experience with Customer Service," this sounds more like missed communication rather than a bad product. Will you not recommend this unit because of miscommunication or the unit you received was ineffective in helping your condition?