Reviews (1)

I ordered a Star Wars wall sticker to go up in the nursery in time for the birth of my newborn baby. It took a while to arrive, and I had been looking forward to it.

Upon arrival, the outer packaging was simply just a plastic bag with the rolled up wall sticker in its original packaging like a poster. I took the rolled up wall sticker out the outer packaging only to find it damaged in the middle and on one end. There was no bubble wrap or cardboard tube it could have gone into.

I was so upset and disappointed that I contacted Wish straight away and sent not one, but three photos of the damaged product. I got a response the next day saying it can take up to 30 days to get a replacement or refund. I had already told them that I am not paying to return the item as that would put me out of pocket and the refund would be pointless. I then got a reply saying that I needed to send another photo to follow their policy of it not being one of Google. I found this very insulting and offered to send a screenshot of the time and date info of when the photo was taken to prove I took it with my phone. I just kept getting replies from different people saying I need another photo, even after I told them I no longer had the damaged item as it was no good to me and I was told I would get a replacement.

I'm 36 weeks pregnant going on 37 weeks and I don't need this stress and hassle due to their lack of customer service. It just seems like automated replies that will drag out the 30-day policy for me to land up with nothing. My review on the Wish app rating both the product and store are nowhere to be seen, and the bad reviews they have aren't even in English. It's like they only show the good reviews.