I have used the seven-blade system for about seven months. Yesterday the handle will no longer hold cartridges. I understand these things can happen, but I can't understand customer service's response. It was "Send us the handle then we will send you a new one."
In the meantime, it is an inconvenience to the customer, plus you are asking us to buy a razor from your competitor. These handles must cost them pennies to make. Do they believe there is a vast criminal conspiracy to cheat them out of a razor handle one customer at a time? Many of us have moved to this type of club as a leap in trust from moving from the traditional razor company. Bad customer service will move many of us back. Take a look at their policies.
Bottom Line: No, I would not recommend this to a friend
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