Terrible customer service experience; no one follows through with the whole process. I order a car and placed a hold on it, started financing and that's when it starts; no one contacts you or is replying to your emails. It took two weeks to get your finance paper back to you, now you have to go get a cashier's check since they will not take a credit card or anything else. They will not process the paperwork until they receive their cashier's check and then it will take 7-14 days to get your car. Total of a whole month process, what a waste of time!
I started reading the purchase order and they added $1400 of additional charges to the order, gap insurance, texas dealer prep, etc. Gap insurance is optional, but they never asked, just added and when asked, they couldn't even explain what that is.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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