Gonzalo Drinot
gonzalodrinot@gmail.comMember since August 2017

Reviews (1)


    • Aug 29, 2017
    • Verified Reviewer

    Vivint

    Don't. Just don't.

    Overall Experience:

    I honestly did like the system, however, the customer service is crap, response time is crap, scheduling is crap, and to top it all of the reps lie constantly. I have phone recordings to prove it too.

    Customer service keeps rescheduling the un-install since if we don't return the equipment in ten business days, then they get to charge us for it. We've rescheduled a couple of times because we get a time frame and then they don't show up. No call to let us know if anything, they just don't show up. Customer service is utterly useless, I even spoke to a manager who literally said if I was going to keep asking questions as to why they had not come he would need to hang up.

    Save yourself a headache and go elsewhere.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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