Tracy Tyne Mohr
Tracy Tyne Mohr
Schaumburg, ILMember since August 2017

Reviews (1)


    • Aug 26, 2017
    • Verified Reviewer

    SmileDirectClub

    The most disorganized company you can imagine

    This is the most unorganized poorly run company I've ever come across. I should have known in the beginning when they didn't contact me that they received my impressions or even my photos. I ordered on June 21st, I've been waiting for two months now, and I've talked to numerous customer service representatives, live chatted, used Facebook messenger, and texted several supervisors only to be lied to without explanation every time and told that I'll have my aligners within a week. Once that week goes by, I still have nothing.

    After more conversations I'm told the same thing, "You'll have them in a week." My case has been handled by three separate customer service supervisors and still no answers, only false promises and lack of follow through. Is my money not as green as someone else's? I have screen shots of people saying they ordered their aligners in mid-July and have already received them while I sit here and wait with no information as to why.

    Here's the thing, it's not rocket science, it's basic business practice. It's about ethics. 1) Don't miss lead customers by false advertising and not being able to deliver the timeline that is promised. 2) Don't lie and pacify customers just to get them off the phone. Be honest, tell the truth, offer explanations and "the whys." 3) FOLLOW UP with customer complaints. I really don't think any of those core ethics are very difficult to adhere to.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

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