Reviews (1)

I've been using BetterHelp for a couple of weeks now. I got off to a bit of a rocky start trying to find a therapist that was a good fit for me, and that will happen, even when finding a therapist to work with face-to-face. However, after switching counselors a couple of times, I was matched with a therapist who has been immensely helpful to me! I like that there are different options like connecting with your counselor over chat, phone or video.

Each counselor is a little different in terms of how fast they respond to messages or what their availability is for sessions. The first counselor I connected with only had weekday mornings available because she worked part-time as a therapist at a clinic as well, but the new therapist I have has sessions all day and even in the evening because she does this full-time. So I find that to be really helpful too. My first therapist would respond once every couple of days; my new therapist usually replies in a few hours. All are different, so just let your counselor know up front what kind of response time you're looking for and when you're looking to have sessions. If their availability doesn't match up, it's okay to request a new counselor. You can do it at the click of a button on the app. You don't even have to deal with the uncomfortableness of explaining it to your current counselor like you would have to do in traditional face-to-face therapy.

I have not experienced the billing issues that others have stated here, but I am on the weekly billing plan. For financial reasons, I once had to cancel to take a week off, and I wasn't charged any further money. When I was ready to resume, I just reconnected my account and picked back up from there making my usual weekly payments. It clearly states that if you choose the monthly plan you will pay the month in full, so maybe the people on here just didn't read the billing information. They also offer financial aid to those who need it and are income-eligible, to lower your monthly bill. I only pay about $2 more per week for this unlimited counseling than my insurance copay is for one visit per week with an in-person therapist.

I have dealt with customer service a few times over email for account issues, and they've always been quick and friendly in their replies. All in all, I am thankful to have found this service, and I have actually found it more helpful than most of the traditional in-person therapy sessions I've attended over the years.