Emily Monelli
Wilkes Barre, PAMember since August 2017

Reviews (1)

    • Aug 30, 2017
    • Verified Reviewer

    Bye Bye Foundation

    Awful customer service.

    I ordered the starter kit last year. I automatically received the full-size weeks later. I returned the two items I would not be using. They told me to give it as a gift! I was able to return those items. Then after telling them that I did not need those two items in my next shipment, they sent them anyway. Once again I needed to return them.

    Then I set up an automatic order of two foundations and one mascara for every five months in April. Today I called to change my credit card to be charged in September and they told me I was removed from receiving their products because I returned too many times! The supervisor said there was nothing he could do, so they refused my business!

    I'm shocked and will be contacting the Better Business Bureau and will also send the message on social media. I will NEVER purchase IT again. I will use Lancôme (better and cheaper).

    Bottom Line: No, I would not recommend this to a friend

    33 people found it helpful

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