Betine Gjoelberg
Barcelona, SpainMember since August 2017

Reviews (1)


    • Aug 30, 2017
    • Verified Reviewer

    Focallure

    Didn't receive my package

    Overall Experience:

    I didn't revive my package from them. Sometimes I know it can take a long time when I order to Spain so I waited a bit to contact them to ask. The answer I got was that they are unable to track my order and that I should have contacted them before. Bad customer service if you ask me.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Oct 2, 2017

      Company Response from Focallure, LLC

      Hey there Botine,

      Thank you for your review. I just want you to confirm that you understand, we will do everything possible in order to satisfy you as a customer of Focallure. Please send an email as soon as possible to our VIP Success team at vip@shopfocallure.com.

      Our VIP Success team was founded in order to make customers like you happy once again, and our goal is to serve you in the near future!

      Best regards,

      Natalya

      Beauty Expert


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