Reviews (2)

My partner and I were on a Sun Princess cruise in June this year. While on that cruise we went into the Effy Jewelry store and found a gorgeous Tanzanite ring which I chose as my engagement ring. It was several sizes too big, but the ladies assured us that someone on shore would be able to resize it.

The ring was purchased based on the expert opinion of Effy staff, and that it could be resized.

In August I finally had time to go to the jeweler to find out as bout resizing. Three different jewelers have told me the exact opposite of Effy staff. They CANNOT resize the ring. It is way too large and resizing would damage the ring setting, etc.

This is absolutely unacceptable. We purchased the ring only because Effy staff (it was more than one person!) promised us it could be resized. I feel so angry and upset that we have been conned into purchasing a ring which I cannot use for its intended purpose.

To top it all off, I have not received a response to any of the emails I have sent to Princess Cruises or Effy Jewelry in the last 2-3 weeks. Absolutely appalling customer service.

My partner and I were on a Sun Princess cruise in July this year (2017). While on that cruise my partner and I went into the Effy Jewelry store and found a gorgeous Tanzanite ring, which I chose as my engagement ring. It was several sizes too big, but the ladies assured us that someone on shore would be able to resize it.

The ring was purchased based on the expert opinion of the staff, that it could be resized.

I have just come home today, after going to several jewelry stores, gutted because I was told the exact opposite! They CANNOT resize the ring. It is way too large and resizing would damage the ring setting, etc.

This is absolutely unacceptable. We purchased the ring only because Effy staff (it was more than one person!) promised us it could be resized. I feel so angry and upset that we have been conned into purchasing a ring which I cannot use for its intended purpose.

I have messaged them today asking someone to contact me so an acceptable resolution can be achieved asap. After reading these reviews, I doubt they will call or email back!