RUN, run as far away from this company as you can. I’ve had nothing but trouble with installation, customer service, and account billing since day one. You name it, this “Mickey Mouse” outfit is horrible at it.
First, they didn’t finish the installation of equipment, and I spent a month chasing these guys trying to get them to finish the job. After being told numerous time that my situation would be “escalated” and someone would call me back within 24 hours, which never happened, a schedule was finally set to finalize the installation. They never showed.
Realizing that this was going to be five years of misery if I didn’t cancel now, I called and told them to send a technician to, NOT finish the installation but to rip every piece of equipment out of my house. They tried to pull the “you signed a contract” line. I quickly informed them that a contract was an agreement between two parties and that they had defaulted on their end. I was voiding the contract.
They finally agreed, they sent a technician to uninstall their equipment, said they would refund my money, and close the account. Two months later, the equipment is gone but they have not refunded my money, and I’m still getting billed for a service that I’m not receiving!
I repeat, RUN. This company is a disaster. DO NOT get involved! You will regret the day you did.
Bottom Line: No, I would not recommend this to a friend
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