Paula Mortillaro
AlaskaMember since August 2017

Reviews (1)


    • Sep 1, 2017
    • Verified Reviewer

    Focallure

    Probably NOT legit

    Overall Experience:

    On 7/20/17, I placed an order for, among other things, magnetic eyelashes (three pairs). My credit card was charged immediately. After a couple of weeks with no correspondence regarding my order status, I contacted the organization via their site. I received a feeble response that I should be patient as the organization was having difficulties with suppliers. As a peace offering, I was given a 10% discount on future purchases.

    A month after I made my original purchase, the organization's website still showed my order as "unfulfilled." I wrote again stating that I wanted a refund because the customer service was so lacking. For example, I felt that the organization should've kept me up-to-date on the status of my order with regards to their suppliers. I am still waiting for a credit. I cannot understand why this organization does not care about follow-up with clients.

    Due to Focallure’s laissez-faire attitude, I've decided that Focallure Cosmetics is a sketchy vendor, and I do not trust them enough to ever do business with them again. I suggest you look elsewhere for beauty products too!

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Oct 2, 2017

      Company Response from Focallure, LLC

      Hey there Paula,

      Thank you for your review. I just want you to confirm that you understand, we will do everything possible in order to satisfy you as a customer of Focallure. Please send an email as soon as possible to our VIP Success team at vip@shopfocallure.com.

      Our VIP Success team was founded in order to make customers like you happy once again, and our goal is to serve you in the near future!

      Best regards,

      Natalya

      Beauty Expert


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