I have only been subscribed since June 2017, yet I have had to email them monthly about multiple issues. For the month of August, I got charged at the beginning of the month, and as of September 1st, I still have not gotten August's scent. Every time I look at my list of perfumes I have picked out, something is always wrong with it. Either the wrong perfume shows up or a month says I skipped it or it says they shipped the wrong scent. You would think they would have someone skilled enough to work on their website two years in.
I'm just going to cancel my subscription. The monthly headaches are not worth it. Especially if you get back to back perfumes. I'd rather have my month to enjoy it like they advertise it.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Scentbird
Traci, I am so sorry that you had an unpleasant experience with Scentbird! If your August shipment never ended up making it to you, please send an email to support@scentbird.com with the subject line "HIGHYA" so that it can be resolved. We really want to make things right for you. Thank you!