Darin Hall
San Antonio, TXMember since September 2017

Reviews (1)

    • Sep 8, 2017
    • Verified Reviewer


    Terrible experience with Vroom

    Overall Experience:

    My experience with Vroom was awful. Do not use their service! It took them 16 days to get the car to me (after I sent them the money) even though I live only five hours away from their fulfillment center.

    I was constantly given the run-around. Not responsive via email and I never got any support from my sales support person. The finance people were pretty on the ball, but that was just because they wanted my money. Once they had my money, it took forever to get anything done.

    The car had a big dent in the hubcap and a rip in the front seat. And to top it off, they only give you one key, and if you ask for a second one, they make you pay for it.

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

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